Luminara Hotel

Responsible Gaming

Responsible Gaming

Effective Date: July 1, 2025
Website: luminarahotel.com
Contact: [email protected]

Luminara Hotel is committed to promoting an enjoyable and responsible entertainment experience. If any of our on‑site or partnered facilities include gaming, we expect guests to engage responsibly. This page outlines tools, resources, and policies to help you stay in control.

Our Commitment

  • We do not permit underage gambling. Entry to gaming areas and participation in any wagering activity is restricted to individuals who meet the legal gambling age in the relevant jurisdiction (18 or the local legal age, whichever is higher).

  • Marketing of gaming services will be clear, accurate, and will not target minors or vulnerable persons.

  • Staff interacting with gaming operations are trained to recognize signs of problematic play and to provide information on support services.

Play Responsibly

To maintain control:

  1. Set limits on time and money before you start.

  2. Never chase losses—walk away and reassess.

  3. Balance activities—gaming should not replace work, family, or social commitments.

  4. Avoid playing under the influence of alcohol or substances.

  5. Treat gaming as entertainment, not a source of income.

Recognizing Problem Gambling

You may need help if you:

  • Spend more than you can afford or borrow to gamble

  • Hide or lie about your gambling

  • Feel anxiety, guilt, or depression about your play

  • Neglect responsibilities or relationships due to gaming

If any of these sound familiar, consider taking a break and seeking support.

Self-Exclusion and Limit Tools

Where legally and technically possible, we will:

  • Honor self-exclusion requests from guests for specified periods

  • Provide information on spending/time limit tools available through gaming partners or local regulators

To request self-exclusion or limits, email [email protected] with your full name, contact details, and the request type. Identification may be required to process the request.

Support & Resources

  • International: Gamblers Anonymous (gamblersanonymous.org)

  • Philippines: PGH Department of Psychiatry Crisis Hotline (+63 917 899 8727 / 1553)

  • US & Canada: National Council on Problem Gambling Helpline (1-800-522-4700)

  • UK: GamCare (0808 8020 133)

(The above resources are provided for convenience; availability may vary by region.)

Minors and Vulnerable Persons

We use reasonable measures (e.g., ID checks in controlled areas) to prevent minors from accessing gaming services. Guardians are encouraged to monitor and use filtering software on shared devices.

Updates to This Policy

We may revise this Responsible Gaming page to reflect legal or operational changes. The “Effective Date” will be updated accordingly. Continued use of our services after updates signifies acceptance of the changes.