Luminara Hotel

Privacy Policy

Privacy Policy

Effective Date: July 1, 2025
Website: luminarahotel.com
Contact: [email protected]

Luminara Hotel (“Luminara,” “we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Site or interact with us.

1. Information We Collect

1.1 Information You Provide

  • Contact details (name, email, phone number)

  • Reservation information (dates, preferences, payment details)

  • Feedback, inquiries, or support messages

  • Account credentials (if an account is created)

1.2 Information Collected Automatically

  • IP address, device ID, browser type, operating system

  • Usage data (pages viewed, time spent, referring URLs)

  • Cookie and tracking data (see Cookie Policy)

1.3 Information from Third Parties

We may receive data from booking platforms, travel agents, payment processors, or marketing partners where you have provided permission.

2. How We Use Your Information

We use your information to:

  • Process reservations and provide requested services

  • Respond to inquiries and provide customer support

  • Personalize your onsite and online experience

  • Improve our Site, services, and security

  • Send administrative or promotional communications (you may opt-out of marketing at any time)

  • Comply with legal obligations and enforce our rights

3. Legal Bases for Processing (where applicable)

Depending on your location, our processing may rely on:

  • Contractual necessity (e.g., to fulfill bookings)

  • Legitimate interests (e.g., Site improvement, fraud prevention)

  • Consent (e.g., for marketing emails or optional cookies)

  • Legal compliance

4. Sharing Your Information

We may share information with:

  • Service providers (IT, payment, marketing, analytics) under confidentiality agreements

  • Government or law enforcement authorities when required by law

  • Business transferees in connection with mergers, acquisitions, or asset sales

We do not sell personal data.

5. International Transfers

Your data may be transferred to and processed in countries other than your own. We take steps to ensure appropriate safeguards (e.g., standard contractual clauses) are in place when required by law.

6. Data Retention

We retain personal data only as long as necessary for the purposes stated or as required by law (e.g., tax, accounting, regulatory retention periods).

7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal data

  • Object to or restrict processing

  • Withdraw consent at any time (where processing is based on consent)

  • Receive a copy of your data in a portable format

To exercise rights, contact [email protected]. We may need to verify your identity before responding.

8. Security

We implement reasonable administrative, technical, and physical measures to safeguard personal data. However, no transmission or storage system is 100% secure.

9. Children’s Privacy

Our Site is not directed to children under 13 (or the minimum age required by local law). We do not knowingly collect personal information from children. If you believe a child provided data, contact us to delete it.

10. Links to Other Sites

We are not responsible for the privacy practices of third-party websites linked on our Site. Review their policies before providing information.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a new effective date. Continued use of the Site signifies acceptance of the changes.

12. Contact Us

Questions or requests? Email [email protected].